Refund policy

Return & Refund Policy

Effective Date: June 18, 2026

Thank you for shopping with Jayco Fan Shops, powered by Jayco Ink.

Because all products sold through Jayco Fan Shops are custom-produced specifically for schools, teams, organizations, businesses, fundraisers, employee stores, and special events, our return and refund policies differ from those of traditional retail stores.

Please read this policy carefully before placing your order.

By completing a purchase through JaycoFanShops.com, you acknowledge and agree to the terms outlined below.

1. Custom-Made Products and Final Sale Policy

All products sold through Jayco Fan Shops are custom-produced specifically for each organization, team, school, business, fundraiser, employee store, or event.

Because these items are custom-made to order and often decorated with organization-specific logos, artwork, names, or designs, they cannot be restocked, resold, or returned to inventory.

ALL SALES ARE FINAL.

Jayco Fan Shops does not offer refunds, returns, exchanges, or cancellations for custom merchandise except in cases where:

  • The wrong item was produced by Jayco Fan Shops

  • The wrong item was shipped by Jayco Fan Shops

  • The item contains a verified manufacturing defect

  • The item contains a verified decoration defect

  • The item arrives damaged due to production-related issues

All claims are subject to inspection and approval by Jayco Fan Shops.

2. No Returns for Customer Ordering Errors

Customers are solely responsible for reviewing their order before completing checkout.

Refunds, returns, exchanges, or replacements will not be provided for:

  • Incorrect size selected

  • Incorrect color selected

  • Incorrect product selected

  • Duplicate orders

  • Incorrect shipping information provided by the customer

  • Incorrect contact information provided by the customer

  • Customer ordering mistakes

Please carefully review all order details before submitting your order.

3. Sizing Disclaimer

Sizing may vary between manufacturers, garment styles, and product types.

When available, size charts are provided to assist customers in selecting the correct size.

Jayco Fan Shops does not guarantee fit or sizing preferences.

Because all products are custom-made, we do not offer refunds, returns, exchanges, or replacements due to:

  • Items fitting too large

  • Items fitting too small

  • Personal fit preferences

  • Normal garment shrinkage

  • Customer sizing mistakes

Customers are encouraged to verify sizing information before completing their purchase.

4. Eligible Corrections for Production Errors

Although all sales are final, Jayco Fan Shops may, at its sole discretion, replace or correct merchandise when a verified production error has occurred.

Examples may include:

  • Incorrect garment provided

  • Incorrect size produced compared to the order submitted

  • Incorrect artwork applied

  • Decoration defects

  • Significant manufacturing defects

  • Production-related damage

Approved claims may result in:

  • Replacement merchandise

  • Corrected merchandise

  • Store credit

Refunds will only be issued when Jayco Fan Shops determines that replacement or correction is not reasonably possible.

5. Reporting a Problem

Customers must report any issue within seven (7) calendar days of receiving their order.

To submit a claim, customers must provide:

  • Full name

  • Order number

  • Description of the issue

  • Clear photographs showing the issue

Claims submitted after seven (7) calendar days may be denied.

Failure to provide requested documentation may delay or prevent claim resolution.

6. Inspection and Review Process

Upon receiving a claim, Jayco Fan Shops reserves the right to:

  • Request additional information

  • Request additional photographs

  • Request return of the affected merchandise for inspection

  • Determine whether the issue qualifies for replacement, correction, store credit, or refund

All claim determinations are made solely by Jayco Fan Shops.

7. Approved Resolutions

If a claim is approved, Jayco Fan Shops may provide one of the following remedies:

  • Replacement merchandise

  • Corrected merchandise

  • Store credit

  • Refund (when deemed appropriate)

The selected resolution shall be determined solely by Jayco Fan Shops.

Whenever possible, replacement or correction of merchandise will be prioritized over refunds.

8. Refund Processing

If a refund is approved, the refund will be issued to the original payment method used at checkout.

Refund processing times may vary depending on the customer's bank, credit card company, or payment provider.

Jayco Fan Shops is not responsible for delays caused by financial institutions or payment processors.

9. Non-Refundable and Non-Returnable Circumstances

The following circumstances do not qualify for refunds, exchanges, replacements, or returns:

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Duplicate orders placed by the customer

  • Customer ordering mistakes

  • Personal preference changes

  • Missed event dates

  • Team schedule changes

  • Organization cancellations

  • Delays outside our reasonable control

  • Minor color variations

  • Minor decoration placement variations

  • Manufacturer garment variations

  • Failure to review sizing information

  • Failure to pick up an order

  • Merchandise distributed through an organization after delivery

  • Lost items after organizational distribution

Because all merchandise is custom-produced, all approved sales are considered final.

10. Transfer of Custody and Responsibility

Certain fan shop programs utilize distribution through schools, booster clubs, coaches, team representatives, businesses, churches, event coordinators, or other organization representatives.

When merchandise is delivered to the designated organization, representative, coach, sponsor, administrator, or program contact, the order shall be considered fulfilled by Jayco Fan Shops.

At that point, responsibility for storage, handling, sorting, distribution, delivery, and transfer of merchandise shifts entirely to the receiving organization or representative.

Jayco Fan Shops shall not be responsible for:

  • Lost merchandise after organizational delivery

  • Stolen merchandise after organizational delivery

  • Misplaced merchandise after organizational delivery

  • Distribution errors made by the organization

  • Incorrect handoffs made by the organization

  • Delays caused by the organization

  • Failure of the organization to distribute merchandise

Customers experiencing issues after merchandise has been delivered to the organization should first contact their coach, sponsor, booster club, administrator, or organization representative.

Once merchandise has been released to the designated organization or program representative, Jayco Fan Shops' fulfillment responsibility is considered complete.

11. Abandoned Pickup Orders

Customers who select local pickup are responsible for collecting their merchandise after receiving notification that the order is ready.

Orders not claimed within sixty (60) days may be considered abandoned.

Jayco Fan Shops reserves the right to dispose of, donate, or otherwise remove abandoned merchandise without compensation or refund.

No refunds, credits, or replacements will be issued for abandoned orders.

12. Chargebacks and Payment Disputes

Customers agree to contact Jayco Fan Shops before initiating a chargeback or payment dispute.

Fraudulent chargebacks, false claims, or abuse of payment dispute systems may result in:

  • Refusal of future service

  • Submission of supporting documentation to payment processors

  • Collection efforts where permitted by law

Jayco Fan Shops reserves all rights available under applicable law to dispute invalid chargeback claims.

13. Limitation of Liability

To the fullest extent permitted by law, Jayco Fan Shops and Jayco Ink shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from product purchases, production delays, shipping delays, organizational distribution, or event-related circumstances.

Any approved refund, replacement, correction, or store credit shall constitute the customer's sole remedy.

14. Policy Updates

Jayco Fan Shops reserves the right to modify this Return & Refund Policy at any time without prior notice.

Updated versions become effective immediately upon posting to JaycoFanShops.com.

Customers are encouraged to review this policy periodically.

15. Contact Information

If you have questions regarding this Return & Refund Policy, please contact:

Jayco Fan Shops
Powered by Jayco Ink

100 N Bicentennial Blvd, Suite 200
McAllen, TX 78501

Phone: (956) 905-2926

Email: jaycoink@outlook.com